FAQ

 

IPN Frequently Asked Questions

  • My key restriction is up soon, what do I do?

    You will be reviewed for your key restriction lift. As long as you have met all requirements indicated in your Monitoring Agreement, your Case Manager will send you a letter of instruction.

  • What do I do if I want to go on vacation? (Out of town or soon to have surgery)

    Log into your Affinity eHealth account and input a monitoring interruption, click on documentation then select monitoring interruption. You must inform IPN of any vacations or upcoming surgeries. In the comments section please indicate your recovery plan. If your monitoring interruption does not include a recovery plan it will not be approved.

  • What do I do if I found another job?

    Log into Affinity eHealth click on help desk then select Guide and documents locate the change-of-employment form. Please complete and return to the IPN office by fax to 904-270-1633 or through an Affinity message. Approval from IPN must occur PRIOR to practice or BEFORE accepting a new position or returning to previous employment. Your IPN case manager is required to speak with prospective employers prior to you beginning employment. If you are unsure the employment position is acceptable, please send in a job description for review by your case manager.

  • What is the fax number to IPN?

    904-270-1633

  • How do I access the CE Broker CEUs?

    When you are on the homepage of the IPN website (www.ipnfl.org), click on Participant Information link on the left side of the home page. Once you are on the participant information page, scroll to the bottom of the page and click on the CE Recovery Modules link which will take you to the designated survey/post test. Each month IPN will place a new post test online for you to day. Once you have taken the post test and receive a passing score credit will be applied to your license through Cebroker.com. You may contact Cebroker.com directly for a list of continuing education credits applied to your license.

  • How do I know if IPN received my report?

    You are able to check the status of your reports on the Affinity website. When you are on your home screen, click on documentation then select reports. On the reports page, you will see “available” report (not received report) and “submitted” report (received reports). Please allow up to 24 hours for our system to update.

  • Why am I being tested frequently?

    IPN test frequency is determined by IPN Best Practices and National Standards. As a result, you may note an increase in frequency for some testing. All tests are random. As such, they may fall at any time of the month.

  • Do I still have to check-in on holidays?

    Check-in is required Monday-Friday including all holidays.

  • I missed my check-in today. What should I do?

    If you miss checking in, please contact IPN for further direction. If you are unable to reach your Case Manager or Case Manager Assistant or it is after the IPN office is closed, you can contact Affinity and request to provide a “self test”.

  • My Supervisor has not received the link/access code for my upcoming work performance evaluation, what do I need to do?

    Emails are sent to all employers during the month prior to your report being due. If you have provided an email address for your supervisor and they have not yet received an email containing the information for your next online report, please have them check their junk/spam email for a “no-reply” message from Affinity. Some facilities may have a block in place on certain emails. If needed, your employer can submit the paper form of the report.

  • I have informed IPN my report(s) is going to be late, but I continue to receive notices regarding the report(s), what can I do?

    The notices/message are auto-populated to send each quarter if you are missing any reports, whether you inform IPN or not. If there are any discrepancies (i.e. you receive a notice for double reports or a notice for an employment report and you are not currently working), please send your Case Manager a message informing them of these discrepancies.

  • When does my employer/supervisor receive the email for my quarterly reports?

    Your supervisor will receive an email 15 days prior to each quarter. The email will be from an Affinity email address, and the subject will be “Employer Report – Third Party Report Access for Affinity eHealth”. If your supervisor can not locate the email please have your supervisor check their junk/spam section as well. If the email has been deleted or not received, you may send in a paper copy of your report.

  • How do I upload a document to an Affinity message?

    Log into your Affinity eHealth account and click on the orange plus next to Message. Click on the attach files in the message. Click on your document you want to upload and select open. Then click submit.

  • How do I access an uploaded document in an Affinity message?

    Click on the message. Once you have the message open you will see a document attached under the subject. Then, click on the document to download.

  • My contract is ending soon, what is the process for completion? How will I know if I am completing on time?

    Your case will be reviewed two months prior to the end date listed on your contract. If you meet the completion requirements, your Case Manager will send out an instruction letter outlining the steps you will need to take to complete on time. If you believe you are past your review date, you can contact your Case Manager for a status update.

  • I have a new Supervisor at work, what info do you need?

    Please provide IPN with the name, credentials, title, phone number and work email of your new Supervisor via paper or online message.

  • I am having trouble adding my information to the Meeting Attendance Log. Can you please provide me with instructions?

    Log into your Affinity eHealth account to input meetings in your attendance log go to documentation and click on attendance. Click on the correct report on the left hand side then click add meeting. A new box will appear, select the date and location then click save. Continue this process until all meetings have been logged, then hit submit to send it to us. If you would like to work on the meeting log as you go rather than input everything all at once, follow the same process. At the end of the quarter return to the attendance page and click submit.

  • I have a cold or fever, what can I take?

    You may download a copy of Talbott Recovery’s Medication Guide at: www.talbottcampus.com under the “For Patients” section. This guide includes a list of safe medications to take. Please remember you are responsible for anything you ingest. No pseudoephedrine, alcohol or dextromethorphan. If any mood or mind altering medications are ingested, you are required to send in documentation of the medication and refrain from practice until IPN receives a negative drug screen and approves you to return to work. If you are unsure, call your case manager.

The mission of IPN is to ensure public health and safety by providing education, monitoring, and support to nurses in the State of Florida